Browse below for information about us, who we are, and what we do here at W.W. Greenhouses, Inc. ::
Q. How is W.W. Greenhouses different?
This is not a simple question to answer, and perhaps reading the rest of the Q’s and A’s below will give you more of an idea. Simply put, W.W. Greenhouses is a retail garden center focused on top-quality plants, top-quality service, and top-quality selection. Many others claim such things, but we believe W.W. Greenhouses delivers on all of these aspects.
Quality plants means that our customers can be sure they are purchasing a plant that we would plant in our own garden, plants that are disease and pest free, and plants that have been carefully grown by ourselves or painstakingly selected from other growers. Quality service means that we have a knowledgeable staff that can sufficiently assist our customers, and enough staff to make your visit as pleasurable and efficient as possible. (Of course, those busy May days are stressful!) Quality selection means that we have years and years of experience and knowledge to know what works, and what doesn’t. Although we carry most every perennial and annual you could ever wish for, we do not offer plants just so that we can say we have them. For us to offer a certain plant, it must have significant worth to the customer’s garden and fulfill their expectations.
By all of this and much more, we are saying that our customers feel genuinely satisfied by shopping at W.W., and we urge everyone to come and see firsthand what we’re all about!
Q. How long has W.W. been in business?
Brothers Doug and Tom Walters established W.W. Greenhouses in 1985.
Q. Where is W.W. located?
Click HERE to see maps and directions to our store. (A new window/tab will appear, so you won’t lose this page.)
Q. What hours are we open?
Our garden center hours are always posted on our home page and most of our other pages. They do change from month to month, so check often or feel free to contact us. Generally speaking...
April M-F 9-8, Sat 9-5
May M-F 9-9, Sat 9-8
June M-F 9-8, Sat 9-5
July-September M-F 9-6, Sat 9-4
October M-F 9-6, Sat 9-3
Q. What do we sell and carry?
W.W. Greenhouses carries an extensive line of perennials, which has been our specialty from the beginning. In addition to perennials, we offer one of the largest selections of annual bedding plants and potted annuals, along with some of the most beautiful hanging planters and baskets you will ever see. Empty window boxes, containers, baskets, general-purpose fertilizer, bagged dirt and bark, vegetables, herbs, small potted shrubs, roses, pre-filled combination planters, and the list goes on and on!
Q. Why don't you carry the plant "__________"?
We strive to offer as many perennials and annuals as we can throughout the entire season. W.W. has always been known as a leader in quality perennials and annuals with an incredible selection. However, there are a few reasons why you may not be able to find EVERYTHING at W.W.. Here's why...
Out of season : plants may simply not be available until suitable growing conditions exists
Sold out : certain plants may be in high demand and at times there is a limited supply
Lack of quality : we would rather not offer a plant at all than to sell a plant that does not meet our quality standards
Not worthwhile : there are some plants that do not warrant valuable space in our store, or may not be requested enough to offer, or perhaps there are nicer and better performing substitutes for that plant.
Q. What types of payments does W.W. accept?
We accept Visa, MasterCard, Discover, and any debit card based on these. We also accept Apple and Google Pay, and also personal checks and cash.
Q. Does W.W. accept TRIP or VIP tuition assistance certificates?
Yes, we honor TRIP gift cards at a 10% discount rate from the schools participating in Eastern Ottawa Schools tuition program, AND we also honor VIP certificates at a 5% discount rate for most schools and many businesses in the Western Michigan area. See your school for more details on how to purchase W.W. TRIP cards or VIP certificates... and if W.W. is not offered at your school, contact us and we'll try to get your school on board! With TRIP and VIP, we can still help those with tuition needs while staying competitive in the marketplace.
Q. Does W.W. offer gift certificates or gift cards?
Q. Does W.W. sell plants online?
Not at this time. For now, only gift cards are available for purchase online.
Q. Does W.W. carry nursery stock like trees or shrubs?
We offer many varieties of the more popular shrubs like Hydrangea, Azalea, Rhododendron, various evergreens, and we continue to expand our offerings each year.
Q. Why doesn’t W.W. have more "sales," especially later in the season when everyone else is having "sales?"
This is a great question, with many different aspects.
First, we do offer promotions and sales on quality items from time to time. We continue to offer storewide discounts during our opening weekend in the spring, and many other specials are run throughout the season. We are not opposed to putting things "on sale" if there is sufficient reason to do so.
Second, we feel that lowering prices only because it is later in the season is poor business, and it hurts the entire industry. The plants we sell later in the season, for the most part, are as high quality as those we sell earlier in the year with the same time, expenses, and effort as earlier plants. We also continue to re-stock all season which does not allow for discounts. Simply put, we try to set prices for what we feel our plants are worth. We feel discounts are mainly for items that are not worth the original price we set on them, or if we have an abundant supply in which we can pass some savings on to our customers.
Third, we urge our customers to make honest comparisons. We want our customers to have the best gardening experience possible, so comparing "apples to apples" to other garden centers is important. Same variety/cultivar? Same size pot? Same quality?
Fourth, we discard many plants that do not make our grade instead of putting them "on sale." So, instead of having a sale at the same time every year on the plants that may look sub-par, we propagate them or discard them if necessary. Quality is important to us, and our customers deserve the best we can offer.
Q. Can I order/reserve plants ahead of time?
Sorry, no. We have tried in the past to make something like this work, but it ends up being a disappointment for the customer and an organizational nightmare for us.
Variables such as customers changing their minds (you have every right!), live plants, availability, weather, timing, space constraints, fees for handling and extra labor... these all make it extremely difficult to offer a positive shopping experience.
Instead, we offer you to visit us in person, as we know you will be far more satisfied choosing items out for yourself (of course always assisted by our staff if you need it). We also suggest calling or emailing ahead to check availability if you are looking for something specific, and we'll be happy to assist and possibly set something aside if we know you're visiting.
Q. Can I have my custom container filled?
Sadly, we will likely be phasing this out after our 2023 season after many years of offering it. It has been increasingly difficult to keep this service going due to ever-changing inventories and not always having what our customers would like in their containers. Additionally, we have had to increase our fees significantly over the years to account for the few customers changing their minds or not being satisfied, to the point of making the service out of reach for the majority of others.
Q. What is your return policy?
We offer a 100% guarantee on all of our perennials purchased in our Hudsonville garden center for the duration of the season in which the plants were purchased. (We cannot be responsible for problems associated with over-wintering.) Just bring in your problem plant with your receipt, and we’ll take care of you by way of a replacement or credit towards another item.
As for all other plants, we try to be as accommodating as possible when problems arise. We do not feel responsible for customer neglect, accidents like hanging baskets falling, frost, or other problems out of our control. However, we make every effort to keep our customers satisfied with what they have purchased, and we will continue to offer assistance in dealing with problems that might occur. Just talk to us and we'll help you as best we can.
For non-plant items like containers, hard goods, etc, just bring in your item with your receipt, and we'll help you out with a replacement or credit towards another item.